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Terms and Conditions

Terms and Conditions for Bin 21 Ltd


Bin 21 Ltd operates a check 25 policy in its retail operation and also for the home delivery service provided. This means we will not sell or deliver alcohol to anyone who appears to be under 25 without proof that they are over 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if you or the person receiving the goods cannot prove this.

All goods are offered subject to availability and should your chosen products be unavailable we will contact you to discuss an alternative option.

Vintage changes may occur and we reserve the right to substitute later years than may be advertised on our website. If the year of production has significantly impacted on the wine by price or quality we will contact you to discuss the options and the cancellation of the order in these circumstances is fully acceptable.

Ordering wine online does not constitute a contract. Only once an order has been placed and payment has been made and received is a contract in place. If a refund is made in full the contract is terminated with immediate effect.

We reserve the right not to accept an order.



We normally guarantee delivery within seven days of your order, depending on stock availability.

Deliveries will normally be made before 8pm. Please specify when placing the order which days are the most suitable and please always give two options for delivery.



All prices on our website are inclusive of VAT at the current standard UK rate.

We try to ensure that all pricing information on this website is accurate, however occasionally an error may occur and goods may be priced incorrectly. If we discover a pricing error we will either contact you and ask you whether you wish to cancel your order or accept the order at the correct or adjusted price, or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

We reserve the right to adjust any and all information, including prices, on our website at our discretion at any time before (but not after) we accept your order.


Returns of faulty goods

We may require faulty goods to be returned to us. We will arrange this as necessary at your convenience. 

Replacements or refunds will be given where products are deemed to be faulty on inspection by a staff member of Bin 21 Ltd. However, no refunds may be given if the goods are deemed to be in an acceptable state by the member of Bin 21 Ltd staff. In this instance you have the right to request further investigation from a Bin 21 Ltd Director who’s decision will be final.


Cancellations and complaints

You may cancel your order at any time up to seven working days after delivery. Should you decide to cancel, all charges for the goods made to you will be refunded as soon as the goods are returned in re-saleable condition and where applicable in their original packaging, to Bin 21 Ltd, 50 Bridge Street, Morpeth NE61 2AT.

The cost of returning goods in this instance where goods are deemed not to be faulty will be met by you, the customer. Where possible and reasonable a collection can be requested, however we reserve the right to deduct a sensible and reasonable cost for collection from any refunds due. 

In the event of complaint please contact info@bin21.com or call us on 01670 504901 having your order number and details to hand. All complaints will be acknowledged within 48 hours and every effort will be taken to address the complaint and resolve it within 72 hours of the complaint being acknowledged. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential.



In the first instance please contact us by e-mail or telephone.

This website is operated by Bin 21 ltd.

Registered address:
50 Bridge Street,
Morpeth, Northumberland NE61 1NL.
Tel. 01670 504901, Email info@bin21.com

Registered in England: 7324307 VAT GB 994 9642 47

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.


Reviews, Comments and Content

Users of this website may post reviews and comments about our service, their shopping experience and the products supplied. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

We reserve the right, but not the obligation, to remove or edit any content.

If you post content or submit material, unless indicated otherwise you:

Grant Bin 21 Ltd a non-exclusive, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such content throughout the world in any media.

Grant Bin 21 Ltd the right to use the name that you submit in connection with such content, if they choose.

Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Bin 21 Ltd, the content and material is accurate; use of the content and material you supply does not breach any Bin 21 Ltd. policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).

You agree to indemnify Bin 21Ltd. and its Directors, staff and associates for all claims brought by a third party against Bin 21 Ltd. or its Directors, staff or associates arising out of or in connection with a breach of any of these warranties.


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